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Vineyardsoft is pleased to announce the initial release of our KnowledgeSync Training Library; a collection of short, audio-visual training courses that you - and your clients - can use to help better understand the KnowledgeSync solution.

Want to know how to link queriesω There's a course on that . . .

Want to know how to "group" messages by rep or regionω There's a course on that . . .

Want to know how to configure IM or Twitter alertsω Yep, there's one on that too . . .

Divided into small, manageable courses, the average course length runs only 10 minutes, so you can quickly and easily select just the topic you are interested in. The courses are located in the KnowledgeSync Download area. You'll be brought to a page that divides the videos into 2 groups - "Query Design" and "Event Design". Over the next few weeks we'll be adding additional courses on the KnowledgeSync Administrator, Monitor, and Navigator modules, as well as adding focused courses on Crystal Reports Distribution and the Email Response System.

You are welcome to use these courses yourself as well as distribute them to your KnowledgeSync clients - and even your prospects. (Ever have a prospect ask "how easy is it to create a KnowledgeSync event"ω Well now you can point a prospect at these courses and say "go see for yourself!")

The training courses all run using Windows Media Player, so no special hardware or software is required to run them. Just click on the course name, wait the 15 - 30 seconds (or so) for the player and course to begin streaming, and you're good to go.

You are also welcome to download and save these training courses to your own websites, or directly distribute them to your clients.

If you have any questions, comments, or suggestions regarding these training courses (or have ideas for future courses that you think would be of use), please contact Don Farber at

We hope you find these training courses helpful to you, your staff, and your KnowledgeSync clients. Keep your eyes open for more such courses, including audio-video presentations on new and upcoming KnowledgeSync functionality, such as version 8's ability to send alerts via Instant Message and Twitter.

Thanks again for your support and promotion of the KnowledgeSync solution!

"All parties involved know exactly what is going on with each client the moment an activity takes place. KnowledgeSync makes our job easier and it makes us look great."

Luisa Alejandra Shah
Gibraltar Bank

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