With your initial purchase of KnowledgeSync you automatically receive 12 months of Maintenance and Support (M&S). The “Support” component enables you to receive Technical Support Assistance on KnowledgeSync from both your Business Partner and from Vineyardsoft.
The “Maintenance” component provides you with KnowledgeSync Product Upgrades and Enhancements at no additional cost. After your initial 12 months of ownership, future years of M&S are optional, but we encourage you to renew as this ensures that you will always be able to obtain Technical Assistance on KnowledgeSync as well as ensuring that you’ll be running the most up-to-date version of the KnowledgeSync solution and not have to worry about compatibility with new versions of hardware and software in your IT environment.
KnowledgeSync Maintenance and Support contracts may be purchased through your KnowledgeSync Business Partner. If you have questions about the status of your Maintenance and Support Contract, please contact us.