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KnowledgeSync - The Leader in Business Activity Monitoring

Product Info

 

Alerts – To Anyone, Anytime, Via Any Method

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KnowledgeSync has the widest variety of alert methods of any application on the market. These methods include:

  • Email
  • Fax
  • Pager / SMS / Cell Phone
  • Instant Message
  • Dashboards
  • FTP

Supported email systems include Outlook (native Exchange), Internet (SMTP), Groupwise, web-based mail (gmail, hotmail, yahoo) and Lotus Notes. Faxing supports free-format text plus report, form, & document delivery. Paging is alphanumeric, and supports SMS. Dashboards require no additional software and supports document and report distribution as well – as does FTP.

KnowledgeSync’s intelligent alerts allows for you to notify “record owners” (such as salesreps, managers, and clients), and lets you configure “work vs home” alert addresses – based on the time of day and day of the week. Alert failover (“if person ‘a’ is unreachable, notify person ‘b’) is also supported.

"If the delivery of a part needed for a repair is delayed, page the field technician, and send an email to the client’s account manager."

KnowledgeSync Client Scenario

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